Service and Sales is one the main avenues of non-technical contact for Canadians with Tangerine. Whether Clients choose to reach out by phone, email or chat, we are here to support their needs. The Contact Centre is located in Toronto and Moncton and has well over 300 employees collectively. Our frontline Agents drive business forward by listening to what our Clients (and prospective) Clients need. This human element has been a key differentiator for Tangerine since the virtual doors opened and still is today.
The Senior Manager of Outbound and Borrowing reports directly to the Director of Service and Sales Toronto and provides leadership to multiple teams with respect to exceeding sales, delivering a world class client experience and productivity goals. The Senior Manager is responsible for driving tactics that support the timely and accurate management and overall performance of the Outbound and Mortgage teams. This leader will also manage change leadership for the function as it continually adapts to new technology and other approaches to support the delivery of a world class customer service experience.
The Senior Manager of Outbound and Borrowing leads the following positions: Manager of Borrowing, Manager of Outbound Service and Manager of Outbound Sales.
Provide leadership and stewardship of company policies and goals and adherence to the same.
The Senior Manager, Outbound and Borrowing will be working in a traditional office environment and may be subject to special working conditions as needed by the business. Special working conditions may cover a range of circumstances from regular evening and weekend work, overtime, shift work, working outdoors and/or working with challenging clients.
Tangerine will make reasonable accommodations for the known physical or mental disabilities of an otherwise qualified employee or applicant for employment, unless undue hardship to Tangerine would result. Any applicant or employee who requires accommodation in order to perform the essential functions of a job should contact Human Resources or his or her supervisor.
All members of the Tangerine Team are responsible for managing risk and compliance within their departments. As such, employees should maintain and demonstrate the highest standards of integrity and ethical conduct in accordance with Tangerine policies, guidelines and directions.