Client Business Support (CBS) is a client focused processing department that enables the bank to demonstrate that a virtual bank can offer superior client experience by efficiently and effectively delivering on the promises made to our clients. The CBS department is made up of several teams; each team plays a unique role in providing support for both Deposit/Chequing and Lending products. The following teams along with their specialized focus is what makes Client Business Support an integral piece of our organization:
Overall, Client Business Support is committed to delivering a 'Wow' experience…while we do not speak directly with our clients…we make sure we deliver on promises made to our clients!
The Associate, Lending Processing is responsible for processing of financial transactions requested by the external and internal clients, reconciling and resolving account investigations generated by various departments within the Bank: Call Centre, Collections, Funding, Underwriting and Finance. The successful candidate must have the ability to pay attention to detail and meet predetermined productivity and Quality Assurance Standards. The candidate must have excellent communication skills, both written and verbal, in order to establish a solid working relationship both internally and externally. This position offers the successful candidate an opportunity to gain experience in account investigation and reconciliation and develop a large understanding of various aspects of the Mortgage, Property Taxes and Loan product. They will report directly to the Manager of Processing.
The Associate, Lending Processing will be working in a traditional office environment and may be subject to special working conditions as needed by the business. Special working conditions may cover a range of circumstances from regular evening and weekend work, overtime, shift work, working outdoors and/or working with challenging clients.
Tangerine will make reasonable accommodations for the known physical or mental disabilities of an otherwise qualified employee or applicant for employment, unless undue hardship to Tangerine would result. Any applicant or employee who requires accommodation in order to perform the essential functions of a job should contact Human Resources or his or her supervisor.
All members of the Tangerine Team are responsible for managing risk and compliance within their departments. As such, employees should maintain and demonstrate the highest standards of integrity and ethical conduct in accordance with Tangerine policies, guidelines and directions.