The Distribution & Channel Management team is responsible for launching a broader distribution network to assist Tangerine in its goal of becoming the #1 Direct Bank for Canadians everyday banking needs. Establishing a greater presence through various distribution options will support the banks’ strategic objectives – Grow our customer base; Deepen relationships with our Clients; Strengthen brand awareness; and Showcase Tangerine’s leadership in technology and unique culture.
The Mobile Pop Ups are a unique retail banking experience in Canada allowing consumers to experience Tangerine. They will be located at a specific location and move to a new location every 6 months.
The role of the Retail Sales Associate is to provide exceptional customer service through face-to-face interactions. Introducing prospective Clients to Tangerine, guiding them to set up their accounts and educating them on the features and benefits of banking with Tangerine are key responsibilities of the role. Strong knowledge of Tangerine products and services will also enable Associates to handle inquiries from new and existing Clients directing them to the appropriate channel for servicing. The Retail Sales Associate will report directly to the Distribution Manager.
The Retail Sales Associate will not be working in a traditional office environment and may be subject to special working conditions as needed by the business. Special working conditions may cover a range of circumstances from regular evening and weekend work, overtime, shift work, working outdoors and/or working with challenging clients.
Tangerine will make reasonable accommodations for the known physical or mental disabilities of an otherwise qualified employee or applicant for employment, unless undue hardship to Tangerine would result. Any applicant or employee who requires accommodation in order to perform the essential functions of a job should contact Human Resources or his or her supervisor.
All members of the Tangerine Team are responsible for managing risk and compliance within their departments. As such, employees should maintain and demonstrate the highest standards of integrity and ethical conduct in accordance with Tangerine policies, guidelines and directions.