• Bilingual Client Service Specialist (Toronto)

    Job Post Start
    CA-ON-North York
    Job Type
    Regular Full-Time
    Toronto Service & Sales - 1012
  • Job Description

    Are you excited to change the way Canadians do their banking and deliver an amazing customer experience?


    If you said Yes!, then come join Tangerine, the number one digital bank in Canada! We've ranked the highest in customer satisfaction for seven years in a row.



    • Step 1: Apply to this job posting with your resume
    • Step 2: One of our HR reps will reach out to you for a phone conversation so we can learn more about each other
    • Step 3: Complete an online assessment
    • Step 4: Meet with us for a face-to-face interview and play a fun role play game!


    Service and Sales is one the main avenues of non-technical contact for Canadians with Tangerine. Whether Clients choose to reach out by phone, email or chat, we are here to support their needs. The Contact Centre is located in Toronto and Moncton and has well over 300 employees collectively. Our frontline Agents drive business forward by listening to what our Clients (and prospective) Clients need. This human element has been a key differentiator for Tangerine since the virtual doors opened and still is today.


    The Bilingual Client Service Specialist, reports to the Every Day Banking Manager. They are responsible for providing industry leading client service while promoting Tangerine’s banking products to prospective and existing clients through our state of the art inbound and outbound service centre.



    • Deliver friendly and professional service to clients through inbound, outbound and eService channels in a fast-paced contact centre environment
    • Knowledgeable in a wide range of financial products (i.e. TFSA, RIFs Chequing/Savings accounts, RSPs etc)
    • Process customer financial transactions
    • Demonstrated ability to identify Clients’ needs and sell products that meet them
    • Educate Clients on a wide range of financial products (i.e. TFSA, RIFs Chequing/Savings accounts, RSPs etc.) and on self-service channels in order to enable Clients to serve themselves online
    • Service existing clients in a manner which drives resolution in one contact
    • Identify barriers to excellent service and communicate them through appropriate channels
    • Deliver on individual and team objectives that support Tangerine
    • Respond to clients via written channels
    • Other duties as assigned




    • High School Diploma or Equivalent
    • Relevant work experience in retail/sales or other customer service environment
    • Proven customer service skills
    • Strong understanding of the concepts and skills required in order to sell financial products and services in a customer-centric environment
    • Strong written and verbal communication skills
    • Strong organizational skills
    • Proven ability to learn and adapt to emerging call centre technology
    • Bilingualism (French/English) is required

    Please Note: There is a one year commitment in this role as a Client Service Specialist before you are eligible to apply for other internal opportunities.


    Tangerine will make reasonable accommodations for the known physical or mental disabilities of an otherwise qualified employee or applicant for employment, unless undue hardship to Tangerine would result. Any applicant or employee who requires accommodation in order to perform the essential functions of a job should contact Human Resources or his or her supervisor.


    All members of the Tangerine Team are responsible for managing risk and compliance within their departments. As such, employees should maintain and demonstrate the highest standards of integrity and ethical conduct in accordance with Tangerine policies, guidelines and directions.

    Tangerine is an equal opportunity employer.



    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed