Tangerine

Bilingual Retail Sales Associate

Job Post Start
1/5/2018
CA-QC-Galeries d’Anjou
Job Type
Regular Part-Time
Department
Kiosks - 1613

Job Description

Department Summary:

The Distribution & Channel Management team is responsible for launching a broader distribution network to assist Tangerine in its goal of becoming the #1 Direct Bank for Canadians everyday banking needs. Establishing a greater presence through various distribution options will support the banks’ strategic objectives – Grow our customer base; Deepen relationships with our Clients; Strengthen brand awareness; and Showcase Tangerine’s leadership in technology and unique culture.

 

The Mobile Pop Ups are a unique retail banking experience in Canada allowing consumers to experience Tangerine. They will be located at a specific location and move to a new location every 6 months.

 

Job Summary:

 

The role of the Retail Sales Associate is to provide exceptional customer service through face to face interactions. Introducing prospective Clients to Tangerine, guiding them to set up their accounts and educating them on the features and benefits of banking with Tangerine are key responsibilities of the role. Strong knowledge of Tangerine products and services will also enable Associates to handle inquiries from new and existing Clients directing them to the appropriate channel for servicing.

 

Responsibilities:

  • Demonstrate behaviors that support the business model, company philosophy and core competencies.
  • Comply with the Business Conduct Policy and be mindful of our mission and values.
  • Assist Clients in onboarding by explaining how Tangerine works and highlighting the features and benefits of online/mobile banking.
  • Consistently deliver an exceptional customer experience.
  • Be knowledgeable of Tangerine products and services.
  • Be knowledgeable of Tangerine policy, procedures and practices.
  • Effectively promote brand consideration by educating on our direct model.
  • Proactively provide administration support ensuring effective day-to day operation of the Mobile Pop-Up.
  • Maintain overall appearance and presentation of the Mobile Pop-Up location to exceed Client expectations.
  • Work to exceed monthly and annual individual and team performance goals.
  • Contribute positively to the success of the Team.
  • Other roles and responsibilities as assigned.

Competencies/Attributes:

  • Acts as a Team Player
  • Results Oriented
  • Focuses on the Customer

Requirements:

  • Independent and self managed                     
  • Computer literate                                           
  • Ability to multi-task                          
  • Goal orientated
  • Detail orientated                                            
  • Energetic and enthusiastic
  • Effective communicator                                  
  • Organized
  • Hands-on mentality
  • Positive approach to change and conflict resolution
  • Fluently bilingual in English and French, both written and spoken, is a requirement

Qualifications:

  • College education or equivalent experience in a related field.
  • Minimum 1 year retail/sales and service experience.

Disability Accommodation:Tangerine will make reasonable accommodations for the known physical or mental disabilities of an otherwise qualified employee or applicant for employment, unless undue hardship to Tangerine would result. Any applicant or employee who requires accommodation in order to perform the essential functions of a job should contact Human Resources or his or her supervisor.

Managing Risk:

All members of the Tangerine Team are responsible for managing risk and compliance within their departments. As such, employees should maintain and demonstrate the highest standards of integrity and ethical conduct in accordance with Tangerine policies, guidelines and directions.

Working Conditions:

  • Available to work retail hours on both weekdays and weekends.
  • Flexible to move to different locations throughout the Greater Metropolitan Area every 6 months.

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