Tangerine

Retail Sales Associate (Fredericton - 6 month contract)

CA-NB-Fredericton
Job Type
Regular Full-Time
Department
Mobile Pop-ups - 1611

Job Description

ROLE PURPOSE:

The role of the Retail Sales Associate is to provide exceptional customer service through face-to-face interactions. Introducing prospective Clients to Tangerine, guiding them to set up their accounts and educating them on the features and benefits of banking with Tangerine are key responsibilities of the role. Strong knowledge of Tangerine products and services will also enable Associates to handle inquiries from new and existing Clients directing them to the appropriate channel for servicing. The Retail Sales Associate will report directly to the District Manager.

ROLE ACCOUNTABILITIES:

  • Demonstrate behaviors that support the business model, company philosophy and core competencies.
  • Comply with the Business Conduct Policy and be mindful of our mission and values.
  • Assist Clients in onboarding by explaining how Tangerine works and highlighting the features and benefits of online/mobile banking.
  • Consistently deliver an exceptional customer experience.
  • Be knowledgeable of Tangerine products and services.
  • Be knowledgeable of Tangerine policy, procedures and practices.
  • Effectively promote brand consideration by educating on our direct model.
  • Proactively provide administration support ensuring effective day-to day operation of the Mobile Pop-Up.
  • Maintain overall appearance and presentation of the Mobile Pop-Up location to exceed Client expectations.
  • Work to exceed monthly and annual individual and team performance goals.
  • Contribute positively to the success of the Team.
  • Other duties as assigned.

MINIMUM QUALIFICATIONS:

  • Education/Experience
    • College education or equivalent experience in a related field.
    • Minimum 1 year retail/sales and service experience.
  • Technical Skills
    • Computer literate
    • Bilingualism (French/English) is a definite asset          
  • Abilities
    • Ability to have a positive approach to change and conflict resolution
    • Ability to work independently and be self-managed
  • Attributes
    • Acts as a team player
    • Results oriented
    • Focuses on the customer
    • Organized
    • Hands-on mentality
    • Effective communicator both written and verbal
    • Energetic and enthusiastic
    • Goal orientated
    • Detail orientated 

WORKING CONDITIONS:                                  

The Retail Sales Associate will not be working in a traditional office environment and may be subject to special working conditions as needed by the business. Special working conditions may cover a range of circumstances from regular evening and weekend work, overtime, shift work, working outdoors and/or working with challenging clients.

 

DIRECT REPORTS:

No.

 

DISABILITY ACCOMODATION:

Tangerine will make reasonable accommodations for the known physical or mental disabilities of an otherwise qualified employee or applicant for employment, unless undue hardship to Tangerine would result. Any applicant or employee who requires accommodation in order to perform the essential functions of a job should contact Human Resources or his or her supervisor.

MANAGING RISK:

All members of the Tangerine Team are responsible for managing risk and compliance within their departments. As such, employees should maintain and demonstrate the highest standards of integrity and ethical conduct in accordance with Tangerine policies, guidelines and directions.

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