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Customer Service Representative (Full Time)

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Job Post Start 
3/27/2015
Location 
CA-ON-North York
Job Type 
Regular Full-Time
Department 
..

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More information about this job:

Job Description:

Department Summary:

 

The Service and Sales Department is responsible for continuously enhancing the client experience and building customer loyalty through the delivery of best in class customer service and sales.  The Department is responsible for driving the business forward in creating stronger relationships, converting prospects to clients, improving operational effectiveness, increasing sales and while adhering to all legislative requirements and internal policy and procedures.

 

 

Job Summary:

 

The Service & Sales Savings Associate is responsible for promoting Tangerine’s banking products to prospective and existing clients. Through our state of the art inbound and outbound service center, Savings Associate is responsible for selling value-added banking services while providing top-notch customer service.

 

Responsibilities:

  • Add value to the customer experience by promoting and selling deposits products offered by Tangerine
  • Ability to have financial conversations with clients
  • Provide “one and done” servicing to existing clients and raise client concerns forward to management
  • Meet and exceed individual and team sales objectives that support the Service & Sales team
  • Deliver friendly and professional service to new and existing clients in an open concept service center environment

 

Competencies/Attributes:

  • Conveys an Inspirational Tangerine Vision & Strategy
  • Builds High Performing Tangerine Teams
  • Acts as a Team Player
  • Results Oriented
  • Focuses on the Customer
  • Entrepreneurial
  • Committed to Self-Development

Requirements:

  • Proficient sales and customer service skills
  • Basic written and verbal communication skills
  • Basic organizational skills
  • Basic computer skills
  • Part time Savings Associates will be required to work full time hours for the first 9 weeks of training

Qualifications:

  • MinimumHigh School Diploma
  • 2-3 years work experience preferably in a retail/sales or customer service

Disability Accommodation:

 

Tangerine will make reasonable accommodations for the known physical or mental disabilities of an otherwise qualified employee or applicant for employment, unless undue hardship to Tangerine would result. Any applicant or employee who requires accommodation in order to perform the essential functions of a job should contact Human Resources or his or her supervisor.

 

Managing Risk:

 

All members of the Tangerine Team are responsible for managing risk and compliance within their departments. As such, employees should maintain and demonstrate the highest standards of integrity and ethical conduct in accordance with Tangerine policies, guidelines and directions.

 

Working Conditions:

  • Shift work required in 24/7 hours of operation

Tangerine is an equal opportunity employer. 

 

 

After applying online please click on the link below and complete the following assessment. All successful candidates will be contacted directly:

 

https://www.selfmgmt.com/cgi-bin/assessment.exe?TestType=CCS&ProgramLang=eng&Function=cac&ac=126913187622&nextpage=/clients/tangerine/done.asp&wrappers=clients/tangerine&Position=Direct+Associate+Toronto